Area of application

These conditions will be applicable to passenger transportation between the parties of Royal Line Oy, henceforth called the transporters, and private passengers as well as groups, and they also apply to luggage, on Finnish waters and territorial waters.

Obligations and responsibilities of the passenger

The passenger will obey rules and orders given by the vessel's officers or personnel or authorities during the trip, as well as the rules of the transporting vessels. The passenger will not disturb the other passengers or the navigating of the vessel by his behaviour. Should the passenger neglect his responsibility to a considerable extent, as an example by drunken or disorderly behaviour, he may, by decision of the officer in charge of the vessel, forfeit his right to travel, or be removed from the vessel. In such a case, the passenger is not applicable for a refund of his fare. The passenger is responsible for all damages which he, by intentional or unintentional behaviour, has caused the transporters or any third party. The transporters is not liable for damages for such possessions as money, bonds or shares, or any other possessions of value which the company has not accepted for safe-keeping. The transporters further absolve themselves from any responsibility which pertains to personal damages or delays occurred before the arrival of the passenger to the vessel, or after leaving same. According to Maritime Law, the passenger is personally responsible for such accidents and delays. As per the contract conditions, the responsibility of the transporters only begin with the arrival of the passenger at the vessel.

The responsibility of the transporters for personal injuries and delays

The transporters take responsibility for personal damages which the passenger has sustained due to occurrences during the trip, if such an occurrence is due to any mistake or neglect on the part of the transporters or any person acting under their authority. Subcontractors of the transporters, as well as officers and crew of the vessel, agents, administrators, stevedores and all such for which the transporters are responsible, have the right to refer to the same exemption of responsibility rules as the transporters.

The responsibility of the transporters, or that of a person acting under their responsibility, can, as a total, not exceed the maximum damage limits of Maritime Law.

Damage limits are expressed as Special Drawing Rights (SDR)

The responsibility of the transporters to each individual passenger is restricted to

- 175 000 SDR for personal injury sustained by the passenger
- 4.150 SDR for damages due to the delay of transport.

For damages to, loss of or delays of transport to hand baggage, compensation is limited to 1 800 SDR per passenger.

The transporters have the right to subtract the amount of the passenger’s personal insurance excess from the compensation; however, for compensation due for luggage damages, and delays sustained by the passenger or his luggage, the maximum subtraction is 20 SDR

The right of the transporters or of another authorized transporter to effect changes in the voyage program agreed on

Should the transporters, due to conditions outside their control, such as force majeure or weather conditions, be unable to adhere to agreed voyage plans, the transporters have the right to cancel the service or use a comparable operator of their choice to produce said service. In case of a low number of participants, the transporters have the right to change the vessel, route or timetable, on condition that the changes do not substantially change the nature of the trip, or decide to cancel the trip.

The transporters have the right to cancel the voyage, should not enough passengers sign up. The number of passengers may refer to a single trip or a series of trips. If such a situation occurs during the trip, the transporters have the right to either cancel or make unavoidable changes in the program.


Complaints addressed to the transporters are to be presented at once in writing and, at the most, within eight days from the occurrence of the damage or the date that the vessel should have arrived at its destination.

The settling of differences

Differences arising from the transportation agreement are, in the first place, to be solved by deliberation, during which both parties are to try to come to a fair and reasonable agreement. If an agreement cannot be reached, the only legitimate court of law for handling disagreements rising from this agreement is the Helsinki Municipal Court. These conditions of agreement are, in all parts, subject to Finnish law customs and general business practice.